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Ordering, Shipping and Delivery

We would deliver products (coffee beans only) through the Hong Kong Post Office to you and it is free of charge.  For local shipping of coffee tools and merchandise, we would charge according to the Hong Kong Post Office.  It takes about 7 days for local delivery.  

For international shipping (coffee beans only), we would use a forwarder we appointed for shipping of the products you ordered and advise you of the lead time and charge in advance.  Your rights regarding the delivery of the products shall be governed by the terms and conditions of the forwarder, which will be available for perusal upon request.  By choosing the forwarder we recommended, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf.  We shall not be responsible for any act or failure to act on the part of such a forwarder.


Returns and Exchange

Germinate Coffee makes best efforts to satisfy you with your purchase.  To ensure your satisfaction and for the protection of both the buyer and Germinate Coffee, we accept products sold on with no more than 7 days of receipt (based on the delivery records).  We apologise that we do not accept return of products which is returned more than 7 days after receipt and/or any product that has been opened or consumed.  Exchange applies only if the product received is damaged, defective or was mistakenly delivered to a wrong address.  Please contact us for detailed arrangement.            


Germinate Coffee does not guarantee that the functions contained in this site will be uninterrupted or error-free, that this site or its server will be free of viruses or other harmful components, or that defects will be corrected even if Germinate Coffee is aware of them.  To the fullest extent allowed by applicable laws, Germinate Coffee will not be liable for any direct, indirect or consequential loss arising from the use of the content contained in this site or from your access of other material on the Internet via web links from these sites.  Germinate Coffee does not seek to limit liability in respect of fraudulent misrepresentation nor in respect of death or personal injury directly caused by their negligence.

Privacy Policy

To protecting your online privacy, Germinate Coffee only uses and discloses personal information of customers collected through our website and online services.  By accessing the site or utilising the services, you hereby consent to the use of your information, including your personal information, any information of others provided by you.  Germinate Coffee collects Personal Information that may include name, postal address, phone number, and e-mail address, financial account information, such as credit card number and other payment information.  If you create an account - your name, password, birthday, phone number, what you buy, how frequently you buy and if you use our mobile applications - information such as your device ID may be collected.